Privacy policy

Who are we?

NB Care – with address: www.nb-care.com and company number: BE1037.505.268 – finds the protection of personal privacy is extremely important and wants to inform, respect and give its visitors and customers control over what happens with their data as much as possible.

We want to manage and use our customer data securely, respectfully and with due care in order to better serve them and provide the best possible experience. NB Care therefore departs from the principle that everyone should have control over his or her personal data.

Below you will find information about what data we collect, why, for how long and how you have control over this. We invite you to take the time to thoroughly review our privacy policy, along with any other terms and conditions that may apply to our products and services.

 

Application

This privacy policy applies to all our customers (current, former and future) and to all visitors to the NB Care website(s). The European General Data Protection Regulation 2016/679 of April 27, 2016, the law of December 8, 1992 (“Privacy Act”), the law of June 13, 2005 (“Electronic Communications Act”) and the associated implementing decrees, as well as any future amendments thereof, regulate the protection of your personal data.


Safeguarding privacy

NB Care strives to comply with its obligations and to respect the rights of its visitors and customers whenever we process your personal data.


Permission

By using the information and services of NB Care, you agree to our privacy policy and the terms and conditions that we have included herein. Your permission is always requested personally when registering as a member, as well as when you use our various digital forms.


Monitoring visitor behavior

NB Care uses various techniques to keep track of who visits our website, how this visitor behaves on the website and which pages are visited. This is a common way of working for websites because it provides information that contributes to the quality of the user experience.

The information that we register – via cookies – consists of, among other things, the IP address, the type of browser, the type of device and the pages visited within our website. We keep this information anonymously and it is not linked to other personal information, so it does not fall under the processing of personal data.

 

Use of cookies

Our website places cookies with visitors whose internet browser and/or device allows this. We do this to collect information about the pages that users visit on our website, to track how often visitors come back and to see which pages are doing well.

Cookies are small text files that can be read by a web server in the domain that placed the cookie on your hard drive. It is possible that nb-care.com uses cookies to save your preferences and settings and to optimize your web experience.

Third party cookie

It is possible that third parties, such as Google, advertise on our website or that we use another service. In some cases, these third parties place cookies that cannot be influenced by us.

Do you wish to delete your stored cookies?

This differs from which internet browser and/or device you use, please consult the help index of your internet browser or the user manual of your device if you wish to remove and/or disable the cookies.

 

Safety and Security

We make every effort to ensure that your information is secure. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to protect and secure the information we collect online. In addition, we have taken appropriate technical and organizational measures to protect your personal data against unlawful processing.

For example, we have taken the following measures:

  • all persons who can take cognizance of your data on behalf of NB Care are bound by the confidentiality thereof
  • We have a username and strict password policy on all our systems

If a data breach should occur with adverse consequences for personal data, our customers will be notified personally in the circumstances provided for by law.

 

Links to other websites

Our website may contain links to other interesting websites. As soon as you use these links, you will leave our website and you should note that we have no control of and/or over these external website(s).

Accordingly, we cannot be held responsible for the protection and privacy of any information you provide on these external websites, so please always exercise caution and review the privacy statement applicable to each individual website before using and/ or enter personal information.

 

Management of your personal information

We do everything we can to guarantee your privacy and therefore handle personal data with care. NB Care complies in all cases with applicable laws and regulations, including the GDPR (General Data Protection Regulation) – or also referred to as AVG (General Data Protection Regulation) . You can choose to restrict the collection or use of your personal information in the following ways:
  • when you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information provided to be used by us for the further internal processing of your personal data
  • If you have previously agreed to the use of your personal data for direct marketing purposes, you can change your mind at any time by unsubscribing via the unsubscribe links provided or by contacting us in writing and/or by telephone.

You can request details of personal information we hold about you free of charge from our head office: Dam 12, 9080 Zaffelare – BE. If you believe that the information we hold about you is incorrect or incomplete, and/or that you wish to transfer and/or delete it, please notify us in writing at the above address. Incorrect information will be corrected immediately and without compensation. In addition, you can also object to the processing of your data on the basis of serious and legitimate reasons. We may ask you to identify yourself before we can comply with the aforementioned requests and try to complete this within a period of 10 working days.

 

Processing of personal data of our customers

For the above objective(s), NB Care may request the following personal data:
  • first name
  • last name
  • phone number
  • email address
  • date of birth
  • address
  • website and corresponding social media channels (if applicable)

Personal data of our customers are processed by NB Care for the following purpose(s):

  • to process, activate and notify you of the request for your contact information
  • inform about (new) services and/or products
  • for setting up, maintaining and supporting assignments and/or services
  • executing or issuing an order
  • to track performance
  • to keep track of studies, tests and statistics, for example for trend analysis
  • administrative purposes
  • to comply with legal obligations

Your personal data will be stored by NB Care for the above processing(s) during the term of the agreement and thereafter only in the financial administration for a maximum of 10 years.

 

Processing of personal data of newsletter subscribers

Personal data of newsletter subscribers are processed by NB Care for the following purpose(s):
  • informing the person by means of news items about our services, products and any promotions
  • communication about our company, events and services

The basis for this personal data is:

  • the registration form for our newsletter
  • your written permission via email contact

For the above objective(s), NB Care may request the following personal data from you:

  • first name
  • last name
  • email address
  • date of birth
  • website and corresponding social media channels (if applicable)
Your personal data will be stored by NB Care for the above processing(s) during the period that you are registered for our newsletter. You can unsubscribe at any time via the following page: Unsubscribe from newsletter


Minors

We only process personal data of minors (persons under the age of 18) if written permission has been given by the parent, guardian or legal representative.


Changes

NB Care reserves the right to change this privacy policy. Changes will always be published on this website prior to their coming into effect. It is recommended that you consult this policy regularly so that you are aware of these changes.


Questions

If you would like to receive more information or have questions about NB Care’s privacy policy, please contact us here.